Privacy Policy — How 7999be Protects Your Data

7999be collects personal data from players through several channels: directly from you when you register or update your account, automatically through your use of the platform, and from third-party payment and identity verification providers. The categories of data we collect are described below.

Registration & Identity Data

When you create a 7999be account, we collect your full legal name, date of birth, email address, mobile phone number, and the login credentials you choose. This information is required to establish your account, verify your identity, and maintain the security of the platform. All registration fields are mandatory unless explicitly marked as optional.

Know Your Customer (KYC) Documentation

To comply with our anti-money laundering and player protection obligations, we may request copies of identity documents including your National Identity Card (NID), passport, or official birth certificate. We may also request proof of your residential address (such as a utility bill or bank statement dated within the last three months) and confirmation of your payment method ownership. KYC documents are processed securely and retained only for as long as required by our compliance obligations.

Financial & Transaction Data

We record all deposits, withdrawals, bonus credits, and gaming transactions made through your 7999be account. This includes the transaction amount in BDT, the payment method used (e.g., bKash, Nagad, Rocket, Upay), the timestamp, and the transaction reference number. We do not store your full mobile money PIN or payment account passwords — we receive only the transaction confirmation details necessary to credit or debit your account balance.

Device & Technical Data

When you access the 7999be platform, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device model, screen resolution, and the URL path of pages visited. This data is used for security monitoring, fraud detection, and platform performance analysis. It does not, on its own, identify you as a named individual.

Behavioural & Usage Data

We collect data about how you interact with the platform, including which games you play, the duration of gaming sessions, bet amounts, preferred sports markets, and features you access. This data is used to personalise your experience, identify responsible gaming indicators, and improve our product offering. It is analysed in aggregated and anonymised form wherever possible.

Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence including your message content, the date and time of the interaction, and the resolution provided. These records are retained for quality assurance, dispute resolution, and training purposes.

7999be processes your personal data for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.

Account Management & Service Delivery

Your registration data is used to create and maintain your player account, verify your identity, process your deposits and withdrawals, and provide you with access to the full range of 7999be games and betting markets. Without this data, we cannot operate your account or deliver the services you have requested.

Fraud Prevention & Security

We analyse technical and behavioural data to detect and prevent fraudulent activity, money laundering, account takeover attempts, and violations of our Terms & Conditions. Our security systems may flag unusual patterns — such as multiple login attempts from different IP addresses or irregular deposit-withdrawal sequences — for manual review by our compliance team.

Regulatory Compliance

As an operator serving the Bangladesh market, 7999be is subject to anti-money laundering obligations and player protection requirements. We process KYC documentation and financial transaction data to meet these obligations. In some cases, we may be legally required to disclose certain data to relevant authorities — see the Data Sharing section for further details.

Responsible Gaming Monitoring

We monitor player behaviour data to identify indicators of problem gambling, including extended session durations, rapid escalation of bet sizes, and frequent deposits following losses. Where our systems identify a potential concern, we may reach out proactively to offer responsible gaming tools such as deposit limits, session reminders, or temporary self-exclusion. This processing is in the interest of player welfare and is carried out in accordance with our Responsible Gaming Policy.

Customer Support

Communications data is used to handle your support queries, investigate complaints, and resolve disputes relating to your account, transactions, or game outcomes. Support records are retained to provide continuity of service and to comply with dispute resolution timelines.

Platform Improvement & Analytics

Aggregated and anonymised behavioural data is used to analyse platform performance, identify popular games, optimise the user interface, and inform product development decisions. This analysis does not identify you as a named individual and is used solely to improve the quality of the 7999be experience for all players.

Marketing Communications

If you have opted in to receive promotional communications from 7999be, we may use your contact details to send you personalised bonus offers, seasonal promotions (such as BPL cricket season offers or Eid specials), and platform updates. You may withdraw your marketing consent at any time by contacting our support team or by following the unsubscribe instructions included in any promotional email.

7999be does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners: bKash, Nagad, Rocket, and Upay. These providers receive only the information required to execute the transaction — they do not receive your full account profile, gaming history, or KYC documentation. All payment providers used by 7999be operate under their own privacy policies and security frameworks, and are required by their own regulatory obligations to handle your financial data responsibly.

Game Software Providers

The games available on 7999be are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a technical player identifier and session token to authenticate your game session and record game outcomes. They do not receive your full name, contact details, or financial data. Game providers are contractually bound to handle all player data in accordance with their own certified data protection frameworks.

Identity Verification Services

To conduct KYC verification, we may engage specialist third-party identity verification providers who process the documents you submit (such as NID or passport scans) to confirm authenticity. These providers operate under strict data processing agreements and are permitted to use your documents solely for the purpose of identity verification on behalf of 7999be.

Legal & Regulatory Disclosure

7999be may be required by law, court order, or regulatory authority to disclose personal data relating to specific player accounts. In such circumstances, we will comply with the legally binding request and will disclose only the data specified in the order. Where permitted by law, we will attempt to notify the affected player of any such disclosure request before complying.

Business Transfers

In the event that 7999be undergoes a merger, acquisition, or sale of all or part of its business assets, player data held by 7999be may be transferred to the acquiring entity as part of that transaction. In such circumstances, all players will be notified in advance of the transfer and the incoming entity will be bound by the terms of this Privacy Policy.

7999be retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce our agreements. We do not retain data indefinitely, and we apply a structured data lifecycle policy to ensure that information is deleted or anonymised when it is no longer required.

Active Account Data

While your account remains active, we retain all registration, KYC, transaction, and behavioural data associated with it. This data is required to operate your account, process transactions, and meet our ongoing compliance obligations.

Closed Account Data

Following the closure of a player account — whether initiated by the player or by 7999be — we retain your account data for a minimum period of five years from the date of closure. This retention period is required to comply with anti-money laundering record-keeping obligations and to handle any post-closure disputes or regulatory enquiries. After the five-year retention period expires, your data will be securely deleted or fully anonymised.

KYC Documentation

Identity verification documents (such as NID scans and proof of address) are retained for a minimum of five years following the last transaction on your account, in accordance with AML record-keeping requirements. Originals or copies of these documents are stored in encrypted form with access restricted to authorised compliance personnel only.

Support Communications

Live chat transcripts and support email correspondence are retained for two years from the date of the interaction. After this period, records are anonymised unless they relate to an unresolved dispute or ongoing regulatory matter.

Server Location

Player data collected by 7999be is stored on secure servers. Data is processed and stored in accordance with applicable data protection standards. Where data is transferred to or processed by third-party service providers, appropriate contractual safeguards are in place to ensure it receives an equivalent level of protection.

7999be implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect player information against unauthorised access, disclosure, alteration, or destruction.

Technical Controls

All data transmitted between your browser or device and our servers is encrypted using 256-bit SSL/TLS protocols. Our databases are encrypted at rest using industry-standard encryption algorithms. Access to production systems is restricted by multi-factor authentication, IP allowlisting, and role-based access controls that limit each team member's access to only the data required for their specific function.

Fraud & Intrusion Detection

7999be operates automated security monitoring systems that continuously scan for anomalous access patterns, unauthorised API calls, and potential intrusion attempts. Security alerts are reviewed by our technical team around the clock. In the event of a confirmed or suspected data breach, we will take immediate remedial action and notify affected players as required.

Internal Data Access Policy

Access to player personal data within 7999be is governed by a strict need-to-know policy. Support agents may access your account details to handle your queries but cannot access full KYC documents without compliance-level authorisation. All internal access to sensitive data is logged and subject to periodic audit.

Staff Training

All 7999be staff who handle player data receive mandatory data protection training at induction and at regular intervals thereafter. Our data protection obligations are embedded in internal policies and employment contracts, and any breach of these obligations by a staff member is treated as a serious disciplinary matter.

Reporting a Security Concern

If you believe your 7999be account has been compromised, or if you have identified a security vulnerability on the platform, please contact our support team immediately via live chat or by emailing [email protected]. We take all security reports seriously and will investigate and respond promptly.

Updates to This Privacy Policy

7999be reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will update the effective date shown at the top of this document and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage all players to review this Privacy Policy periodically to stay informed of how 7999be handles their personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Minor vs. Material Changes

Minor updates — such as clarifications of existing language, corrections of typographical errors, or formatting improvements — may be made without specific notice beyond the updated effective date. Material changes — those that meaningfully affect how we collect, use, or share your data — will be communicated directly to registered players at least 14 days before taking effect, where operationally feasible.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how 7999be handles your personal information, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries professionally and in a timely manner.

All privacy enquiries should be directed to our support team via live chat (available 24/7 on the platform) or by email at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that your message is directed to the appropriate team member without delay.

We aim to acknowledge all privacy-related requests within 2 business days and to provide a substantive response within 7 business days. For complex requests — such as full data access exports or erasure requests involving multiple data categories — we may require up to 30 days to fulfil the request and will notify you if this is the case.