Responsible Gaming at 7999be

7999be was built with the Bangladeshi player in mind — and that means placing player welfare at the very centre of everything we do. We understand that for the vast majority of our players, gambling is a form of entertainment: a way to enjoy cricket betting during a BPL season, spin the reels of a favourite slot, or experience the atmosphere of a live casino table from home in Dhaka or Chittagong. Responsible gaming is not a compliance checkbox for us — it is a core operating principle.

Our commitment rests on three pillars. First, prevention: we enforce a strict 18+ age policy, conduct identity verification on all accounts, and build protective tools directly into the platform so that every player has easy access to spending and time controls. Second, early intervention: our platform monitors behavioural indicators — such as rapid increases in bet size, extended session lengths, and frequent deposits following losses — and proactively reaches out when patterns suggest a player may benefit from support. Third, support: we maintain a 24/7 support team trained in responsible gaming protocols, and we work alongside players who need help accessing external counselling and support resources.

We also recognise that responsible gaming is a shared responsibility. We do our part by providing tools, monitoring behaviour, and being available around the clock. Players do their part by using those tools, being honest with themselves about their relationship with gambling, and reaching out when they need help. Together, we can ensure that 7999be remains a safe, enjoyable, and sustainable platform for every player in Bangladesh.

7999be is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or place any wager on the 7999be platform. This rule is absolute and applies to all players regardless of where they are located within Bangladesh.

We enforce age restrictions through a combination of registration controls and our Know Your Customer (KYC) verification process. During registration, all players must confirm that they are 18 or older. Before a player can make their first withdrawal — and in some cases before their first deposit is processed — our compliance team will request verification documents including a National Identity Card (NID) or passport. Players who are found to be under 18 will have their accounts permanently closed, any deposits returned (less any bonuses claimed), and their details flagged to prevent re-registration.

We are acutely aware that young people in Bangladesh have growing access to online platforms and mobile devices. If you are a parent or guardian and believe that a minor has accessed or registered with 7999be using your device or payment details, please contact our support team immediately. We will investigate and act swiftly to close the account and return any funds where appropriate.

One of the most effective responsible gaming tools available to 7999be players is the ability to set firm limits on how much money you deposit into your account over a given period. Deposit limits act as a hard financial boundary, ensuring that your gambling activity stays within a budget you have consciously decided on when you are thinking clearly — not in the heat of a gaming session.

7999be supports three deposit limit time-frames: daily, weekly, and monthly. You can set limits across all three simultaneously or just one, depending on what works best for your circumstances. For example, a player in Sylhet who wants to budget ৳5,000 per month for cricket betting can set that as a monthly ceiling; once that amount has been deposited in the calendar month, no further deposits via bKash, Nagad, Rocket, or any other payment method will be accepted until the month resets.

An important safeguard is built into the way limit changes work. Decreases to your deposit limit take effect immediately — you can always restrict yourself faster. Increases to your deposit limit are subject to a mandatory 24-hour cooling-off period before they come into effect. This delay is intentional: it prevents players from impulsively raising their own limits during a session and gives them time to reconsider.

To set or modify a deposit limit, contact our 24/7 live chat support team or visit your account settings page. Our support agents are trained to assist with this quickly and without judgment.

If you feel that gambling has become, or is becoming, a problem in your life, self-exclusion is the most robust protective measure available through 7999be. Self-exclusion is a formal process in which you voluntarily request that your account be closed and that you be banned from creating any new 7999be account for a specified period or permanently.

7999be offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (lifetime) exclusion. When you self-exclude:

• Your account is immediately deactivated and you are logged out of all active sessions.
• Any remaining balance (excluding bonuses) is processed for withdrawal to your registered payment method.
• Your identity details are flagged so that new registrations using the same NID, phone number, or email address are blocked for the duration of your exclusion.
• You will not receive any marketing communications from 7999be during the exclusion period.
• You cannot reverse a self-exclusion before the period ends, regardless of circumstances.

To initiate self-exclusion, contact our 24/7 live chat support team directly and clearly state that you wish to self-exclude. Our support agents are trained to handle these requests with sensitivity and urgency — your self-exclusion will be processed within minutes, not days. You will receive a confirmation once the exclusion is active.

Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour causes significant harm to their life, relationships, or finances, and in which they find it difficult or impossible to stop even when they want to. It affects a small but meaningful percentage of people who gamble, and it can develop gradually over time, often without the individual realising it.

The challenge with problem gambling is that it does not look the same for everyone. Some people gamble large amounts daily; others gamble infrequently but in intense, uncontrolled bursts. Some people experience primarily financial harm; others experience relationship breakdown, anxiety, or depression as the primary consequences. Recognising the early warning signs — in yourself or in someone you care about — is the first and most important step toward getting help.

Common Warning Signs

The following behaviours, particularly when several occur together, may indicate that gambling is becoming a problem:

• Spending more money on gambling than you can afford, or gambling with money set aside for rent, food, utilities, or family needs.
• Chasing losses — continuing to bet in an attempt to win back money that has already been lost.
• Lying to family, friends, or colleagues about how much you gamble or how much you have lost.
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Gambling as a way to escape from stress, anxiety, depression, boredom, or difficult life circumstances.
• Repeatedly attempting to cut down on gambling but being unable to do so.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Neglecting work, studies, family responsibilities, or personal health because of time or money spent on gambling.
• Thinking about gambling constantly — planning the next session, reliving past wins, or calculating future bets.

If any of these descriptions feel familiar, please read on to the self-assessment section and the getting help section below. There is no shame in acknowledging a problem — reaching out is a sign of strength, and support is available to you.

If you believe that gambling is negatively affecting your life — or the life of someone close to you — please know that you do not have to face this alone. Seeking help is one of the most courageous things a person can do, and effective support is available. The sooner you reach out, the sooner things can begin to improve.

At 7999be, our first point of contact is our 24/7 live chat support team. Our support agents are trained in responsible gaming and will treat your situation with complete confidentiality and respect. They can help you activate a time-out, set deposit limits, initiate self-exclusion, or simply listen and provide guidance on next steps — whatever you need in that moment. You can also reach us by email at [email protected] — please include "Responsible Gaming" in the subject line so your message is prioritised.

Beyond the Platform

While 7999be provides robust in-platform tools, we recognise that some players may benefit from support that goes beyond what an online casino can offer. If you are in Bangladesh and struggling with gambling-related issues, we encourage you to speak with a trusted family member or friend as a first step, and to seek professional counselling if needed. Your general practitioner or a mental health professional can provide a referral to appropriate services.

International organisations such as Gamblers Anonymous and GamCare provide resources, community support, and counselling that are accessible online and do not require you to be physically present in a specific country. Their materials are available in multiple languages and many offer online chat and telephone support lines.

Remember: gambling should always be a form of entertainment, not a financial strategy or a coping mechanism. If it has stopped being fun, it is time to take a step back — and 7999be is here to help you do exactly that.